Customer Experience Lead

Company: VirtualVocations
Location: Irvine
Posted on: November 19, 2024

Job Description:

A company is looking for a Customer Experience Lead to join their customer service team remotely.

Key Responsibilities

Assist customer service team members in responding to inquiries
Evaluate and address customer inquiries, comments, or complaints effectively
Maintain records of communication and track unresolved complaints

Required Qualifications

3+ years of experience in a customer service or administrative role
Proficient knowledge of Excel, including formulas and VLOOKUP
Ability to work Eastern Time Zone hours

Keywords: VirtualVocations, Lake Forest , Customer Experience Lead, Other , Irvine, California

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