Project Manager, Patient Experience

Company: American Health Quality Association
Location: Santa Monica
Posted on: November 20, 2024

Job Description:

DescriptionSupport the Office of the Patient Experience with complex data analysis, quality improvement, and decision support.Key responsibilities include:

• Conduct advanced analysis on patient satisfaction, departmental practices, and quality improvement data. Develop systems and tools to present data insights for informed decision-making.
• Lead the creation of a CRM for patient feedback, collaborating with IT and senior leadership to ensure data integrity and efficiency. Facilitate the use of CRM insights to address patient needs across the organization.
• Establish and oversee PFACs, recruit and train advisors, and communicate patient concerns to relevant departments. Develop metrics to track PFAC impact, ensuring compliance with health system policies and CMS guidelines.
• Provide regular updates on PFAC initiatives, deliver presentations, and represent UCLA Health at conferences on patient engagement.
• Oversee PFAC budget and monitor expenses.Salary Range: $89,930-123,443/yearQualifications

• Bachelor's degree in a related field (e.g., Healthcare Administration, Data Analytics, Business, or equivalent) preferred.
• Proven experience in project management within a healthcare setting.
• Demonstrated experience in data analysis, including creating reports and developing metrics.
• Experience in CRM development and implementation, preferably in a healthcare environment.
• Advanced analytical and quantitative skills for interpreting complex data.
• Proficiency in data management systems and CRM tools.
• Strong technical skills in data visualization software, such as Tableau or Power BI, and statistical tools.
• Excellent written and verbal communication skills for reporting and presenting findings.
• Ability to work collaboratively across departments and communicate effectively with senior leadership, IT, and patient-facing staff.
• Strong organizational skills, with the ability to manage multiple projects and meet deadlines.
• Budget management experience, especially in tracking expenses and reporting on financials.
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Keywords: American Health Quality Association, Lake Forest , Project Manager, Patient Experience, Executive , Santa Monica, California