Call Center - Customer Service

Location: Encino
Posted on: November 11, 2024

Job Description:

Title: Call Center - Customer Service Representative

Adecco is assisting a local client in recruiting for a current Call Center Customer Service Representative - job in Valencia, Ca. This is for a long term temporary opportunity. As a Call Center Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Customer Service Representative - Call Center job include:

• RECENT Call Center experience

• Receive/Place a high volume of inbound and outbound calls with varying degrees of questions or concerns

• Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

• Achieve productivity standards and goals set by the company while maintaining high level of customer service

• Refer unresolved customer issues to designated call center department or supervisor for further investigation

Candidates must meet the following requirements for consideration:

• RECENT Call Center experience

• 2-6 years of experience

• Good organizational skills with the ability to multi task, prioritize and follow up - Ability to over come objections

• Candidate must be able to sit for the majority of their shift

• Excellent verbal and written communication skills

• Make good decisions and resolve issues in a clear, calm, and diplomatic matter

• Computer literate - Proficient with Email and Microsoft Word

• Able to work in a team environment

We have openings on all three shifts available.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered for this Customer Service Representative - Call Center job in Valencia, CA or any related opportunities with Adecco.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Lake Forest , Call Center - Customer Service, Administration, Clerical , Encino, California